Application Maintenance
 
With the growing concern of handling multiple landscape systems, We offers a universal & integrated approach to Application Management Services (AMS), through our highly qualified teams with expertise in verticals and multiple technology disciplines. Through technological innovations from competency centers, in-depth industry knowledge of Business Consulting Services and strategic partnerships, we help manage and improve the business processes of our customers. A long term roadmap of application maintenance and system integration with proven methodologies, tools and value added services have laid the foundation for success of our AMS offerings.

Genesis InfoTech consist experienced professionals who use a well-defined set of assessment, transition and long-term support processes to provide efficient and cost-effective support through our Managed Services Center. By following these processes, we attain a thorough understanding of the customer's environment and business processes. Our assessment processes are designed to gather information about the complex business scenarios that have been implemented. During the transition process, knowledge about the customer's processes is collected, our web-based support portal is deployed and service levels are identified and agreed to. Our long-term support processes ensure the ongoing optimization of the client's ERP environment and timely resolution of issues or problems.

Genesis InfoTech believes in accountability for meeting Service Level Agreements (SLA) negotiated as part of the overall contract with its customers. we monitor performance with an Industry standard tool and provides monthly reports to the designated customer representative.

Virtually every type of application, like legacy mainframe systems to Web-based and custom applications, clubbing the "off-the-shelf" solutions from leading vendors like SAP, Oracle, PeopleSoft, Siebel Systems and Cognos is addressed with our experience and in-depth understanding of various Landscapes.