Infrastructure Outsourcing
Genesis InfoTech consolidates, stabilizes, and modernizes existing and new infrastructure implementations – improving productivity as well as customer service and satisfaction. Our infrastructure operations management techniques reduce the total cost of ownership and operations (TCO) for our customers. Leveraging the Information Technology Infrastructure Library (ITIL®) Version 3 (V3), we apply best practices for Incident Management, Problem Management, Release Management, Configuration Management, Capacity Management, Availability Management and Asset Management.

Genesis InfoTech manages increasingly complex information system infrastructures as business strategies are centralized around an Internet-enabled economy. During infrastructure transformation projects, we support senior IT management by maximizing the value of existing technology while evaluating new technology investments in order to drive competitive advantage, improve operational performance, and lower costs and risks.

We work with private companies and Government agencies to transform their IT investments into seamless, scalable, multi-service environments. The end result promotes collaboration across the enterprise as well as increasing day-to-day operational stability. We oversee the operation of all components of the technical infrastructure, including storage devices, network technologies, servers (both physical and virtualized), and the applications they host. We work to operate and manage end-to-end business processes in accordance with Service Level Objectives and Agreements (SLO/SLAs).